Frequently Asked Questions

What is your current shipping and processing time?

Our current processing time is 1-3 business days, however most often, orders are processed and shipped within 1 business day. Saturday, Sunday, and holidays are not business days.

Shipping times range anywhere from 1-5 business days (US only) depending on the method you choose at checkout. International orders can take several weeks due to customs. Note that shipping times are always estimates, never guarantees. 

I need my package ASAP, what can I do?

For those who need their orders rush processed, please contact us & request for your order to be rush processed. We will try our best to get your package out ASAP. We also recommend choosing Priority Mail or faster at checkout for a speedier shipping process, however shipping times are estimates and never guaranteed. 

What is the process for returns?

Returns are done through our Returns Portal. For more information please refer to our return policy. 

What is the process for exchanges?

The process for returns and exchanges are the same. The best way to do an exchange is to request a return and purchase the size/color you want instead directly from the website. Returns are issued store credit, which can be used to make any exchange purchases. 

 My package was marked as delivered but I have not yet received it.

If your package has been marked as delivered but you have not yet received it, please wait an additional 2 business days prior to taking any action as it is likely that your package is still on its way to you. If you still do not receive it, please call USPS or UPS (depending on which method you chose) with your tracking number so that they may further assist you and locate your package. We are not responsible for any lost or stolen packages and we do not provide replacement packages.

Additionally, USPS Priority Mail packages are automatically insured up to $100. If you chose this method, you may file a claim here.

My package got lost/stolen. What should I do?

Unfortunately we are not responsible for any lost or stolen packages as it is completely out of our hands once a package ships. However, we always recommend contacting USPS or UPS (depending on which method you choose) with your tracking number so that they may further assist you. 

Additionally, USPS Priority Mail packages are automatically insured up to $100. If you chose this method, you may file a claim here. 

I purchased but did not receive a confirmation email or shipping updates.

If you have not received any updates since purchasing, please check your junk mail as they are most likely located there. If you still do not see any email updates, it is likely that your email was mis-typed. You can email contact@prettyispower.com and we can further assist you. 

How often do you restock?

We restock items based on demand. To let us know that you'd like an item restocked, click 'REQUEST A RESTOCK' on each product that you'd like to see restocked. Once the item you requested restocks, you'll be notified right away via email. 

How can I cancel or edit my order?

If you need to adjust your order (contact info, shipping address, or size) please contact us right away by emailing contact@prettyispower.com with your order number and the changes you need to make. If your package has not yet shipped, we can make necessary changes. Packages that have shipped cannot be altered.

*Orders cannot be canceled once placed*

Which items are final sale/non-returnable?

Items that are not eligible for returns and exchanges include but are not limited to: bodysuits, bras, bralettes, white clothing, sale items, bundles, items purchased during a promotion (ex. Black Friday), etc. 

My package was returned to sender/sent to the wrong address.

If a return to sender is issued for your package, it is likely that you accidentally mistyped your address or forgot to include an apt/unit number. Return to sender packages are shipped back to us but can take up to a few weeks. Once we receive any returned packages, we immediately contact the customer and provide further instructions. Customer are responsible for re-shipping costs. If you no longer want the package, you'll be refunded via store credit only. 

If your package was sent to the wrong address, the only way to get the same package back is if the receiver issues a return to sender. Otherwise, your package will be considered lost/stolen and you'll need to file a claim with the shipping carrier (USPS or UPS). No replacement packages or refunds will be granted. 

 Still have questions/concerns?

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